Refunds and cancellation

Last updated 5 October 2026

Nothing here auto-renews. We hold no mandate and no card of yours, so there is no standing payment to cancel and no surprise charge to refund.

Stopping

Do not renew. The portal serves out the term you have paid for, and then pauses 7 days after the renewal date. Nothing is deleted when it pauses, so you can come back to it. Tell us and we will delete the academy's records instead.

When we refund

• A payment made twice, or for the wrong amount. Returned in full, whenever it is found.
• A year stopped part way. We return the whole months left in it, counted from what you paid.
• Our mistake. If the platform was unusable for a stretch and that was on us, we refund those days.

A month already served is not refunded. Nor is a year already run out, which is the trade for a year costing 10 months instead of twelve.

How to ask

Email examplusconnect@gmail.com with your academy's address, or call +91 63804 58869. No form to fill.

How long it takes

We approve or answer within 2 working days. Razorpay then sends the money back to the card, UPI id or account it came from, which usually takes 5 to 7 working days. We cannot send it anywhere else, because we never see those details.